Who we are

Privacy Policy

Last Updated: May 26, 2026

At STERLING OCEANIC FREIGHT®, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and communication channels. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website and services, we may collect:

• Personal information: Your name, email address, telephone number, billing or shipping address, and other contact details.
• Shipment information: Pickup and delivery locations, recipient information, cargo details, tracking information, and other information necessary to arrange freight services.
• Account information: Login credentials and information associated with your customer account.
• Payment information: Information required to process payments or invoices. Payment card information may be processed directly by third-party payment providers.
• Technical information: IP address, browser type, device information, operating system, pages visited, and general website usage information.
• Communication information: Information you provide when contacting us, requesting a quote, submitting an inquiry, or communicating with our support team.

2. How We Use Your Information

We may use collected information to:

• Provide, manage, and improve our freight and logistics services.
• Process shipment requests, quotes, bookings, payments, and deliveries.
• Communicate with you about shipments, orders, accounts, and service updates.
• Provide customer support and respond to inquiries.
• Send important service-related notifications.
• Maintain website security and prevent fraud, misuse, or unauthorized activity.
• Improve our website, services, and customer experience.
• Comply with applicable legal and regulatory requirements.

3. How We Share Information

We do not sell your personal information for monetary gain.

We may share information when reasonably necessary with:

• Shipping carriers, freight partners, warehouses, customs agents, and other logistics providers involved in fulfilling your shipment.
• Payment processors and financial service providers.
• Technology, hosting, analytics, security, and customer-support providers that assist us in operating our business.
• Government authorities, regulators, or law-enforcement agencies where disclosure is required by law or necessary to protect our rights or safety.
• Professional advisers where reasonably necessary for legitimate business purposes.

Third parties receiving information are expected to handle it in accordance with applicable privacy and security requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain functionality, remember preferences, understand website traffic, improve performance, and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill other legitimate business purposes.

Retention periods may vary depending on the type and purpose of the information.

7. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of certain marketing communications.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external services you access.

9. Children’s Privacy

Our services are not intended for children who are not legally able to enter into applicable agreements or provide information for our services. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. International Data Transfers

Because logistics and technology services may involve providers or business partners in different countries, your information may be transferred to and processed in jurisdictions other than your country of residence.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. When we make changes, we will update the Last Updated date at the top of this policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

STERLING OCEANIC FREIGHT®
Email: support@sterlingoceanicfreight.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.